Terms & Conditions
HANSEN Garments ApS
Pilestræde 42-44
1112 Copenhagen K
Denmark
E-mail: shop@hansengarments.com
CVR/VAT number: DK-36032383
Phone: +45 66101000
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PRIVACY POLICY
HANSEN handles your personal information in the strictest confidence. We will never give any of your personal information to third parties and all information entered is encrypted under handling.
ORDERING WITH HANSEN
Confirmation:
When HANSEN has received your order, you will receive an e-mail confirming your order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.
By approving these terms & conditions and confirming your order, a binding agreement is entered into.
Age restrictions:
Parental or guardian consent is required for customers under the age of 18. The name and telephone number of the person giving consent shall be entered in the message box at the checkout.
PAYMENT TYPES
Credit/Debit cards:
We accept payment via:
Visa
Visa Dankort
Visa Electron
MasterCard
Maestro
JCB
Dankort
Paypal
When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.
Prices:
All displayed prices include Danish VAT of 25%. Prices do not include service, payment or delivery charges. HANSEN retains the right to change prices at any time.
(We are at the moment not able to offer VAT exempt purchases for customers outside of the EU due to the restrictions in our system)
Local taxes: Please note that local charges (customs duty, sales tax) can occur, depending on your region and local customs duties. These charges are at your own expense.
WARRANTIES AND RETURNS
Right of return:
An order can be canceled within 14 days. Purchases can be returned for a refund within 14 days of receipt of goods. You have the right to open the package to check your goods. You will be refunded for the value of the product(s), including the shipping.
All original packaging with pricing, labels, hangtags etc. must be intact.
No effects such as tape or others are to be attached to the product or the products packaging.
Returns that do not comply with the above listed criteria will be refused. Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located.
If you wish to exchange an item for another colour or size then place an order for the new item and return the original. The purchase price of the original item will be refunded upon receipt and inspection.
Warranty claims:
All HANSEN products come with a two year warranty against faults in materials and manufacture. This warranty covers production faults, not wear and tear from regular use.
If you believe you have a warranty claim, please contact HANSEN. Include order number, photos of the suspected fault and a brief description of the claim.
SHIPPING
General:
Hansen will send orders with UPS or GLS (international) and with GLS (domestic/Denmark). All packages have a tracking number so that they can be traced. An email containing the tracking number will be sent to you upon shipping of the order.
Shipping rates:
Denmark: EUR 10
Europe/EU: EUR 15
Rest of the world: EUR 25.99
Free shipping:
Within Denmark: on orders above EUR 200
Within Europe/EU: on orders above EUR 300
North American Countries: on orders above EUR 400
Rest of the World: on orders above EUR 650
Handling Time:
European orders: 1-5 working days.
Other countries: 2-7 working days.
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DANSK
HANSEN Garments ApS
Pilestræde 42-44
1112 Copenhagen K
Denmark
E-mail: shop@hansengarments.com
CVR/VAT number: DK-36032383
Phone: +45 66101000
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PERSONLIGE OPLYSNINGER
Hos HANSEN behandler vi alle kundens informationer med stor respekt. Ingen informationer bliver videregivet til tredje parts virksomheder eller lign. Alle data er krypteret for at forhindre andre i at få adgang til disse.
NÅR DU BESTILLER HOS HANSEN
Ordrebekræftelse:
Når HANSEN har modtaget din ordre vil du modtage en e-mail bekræftelse på dit køb. I tilfælde af fejl i lagerbeholdningen forbeholder vi os ret til ikke at sende ordren til modtager. Hvis ordre ikke kan efterkommes af HANSEN vil kunden blive kontaktet.
Ved at godkende disse vilkår og betingelser samt bekræfte din ordre, er en bindende aftale indgået.
Aldersbegrænsning:
I tilfælde af en ordre hvor modtageren er under 18 år, skal der i tekstboksen under ordreforløbet skrives navn samt adresse på en myndig person, evt. en forældre.
BETALINGSFORMER
Kreditkort:
Vi accepterer følgende Kreditkort:
Visa
Visa Dankort
Visa Electron
MasterCard
Maestro
JCB
Dankort
Paypal
Sker betaling med kort skal kunden indtaste alle nødvendige informationer på kortet samt sikkerhedskoden hvis der er tale om en transaktion med 3D Secure. Alle informationer bliver sendt sikkert til os gennem SSL og en krypteret forbindelse. Dette modvirker alle ukendte samt uvedkommende kilder at få adgang til kundens oplysninger. Vi opbevarer ikke kundens kortoplysninger efter endt transaktion.
Priser:
Alle priser er inklusiv dansk moms. Priserne inkluderer ikke fragt eller andre services som HANSEN måtte have. HANSEN forbeholder sig ret til at ændre priser til enhver tid.
Lokale importafgifter:
Venligst vær opmærksom på at der kan forekomme lokale importafgifter på ordren alt afhængig af region samt land der sendes til. Disse udgifter betales af kunden selv.
REKLAMATION OG RETUR
Returret:
En ordre kan fortrydes inden for 14 dage og returneres inden for 14 dage efter fortrydelse af varekøb.
Varerne skal returneres i god stand og med emballage og mærker. Returordrer som ikke opfylder de ovenstående krav vil blive afvist af HANSEN. Venligst vær opmærksom på at kunden er ansvarlig for produkterne indtil de modtages af HANSEN, derfor foreslår vi altid at bruge track and trace for at undgå at pakken forsvinder i posten.
Ønsker kunden at bytte et produkt til en anden farve eller størrelse, kan dette ske ved at placere en ny ordre og sende den gamle retur. Derefter refunderer HANSEN den gamle ordre fuldt.
Reklamation:
Alle produkter fra HANSEN leveres med to års garanti. Denne garanti inkluderer fejl på materialer, fejl fra produktionens side, men ikke fejl forekommet af almindelig brug af produktet.
FRAGT
Generelt:
Vi sender vores produkter med GLS i Danmark og med UPS eller GLS internationalt. Alle forsendelser har et tracking nummer så pakken altid kan spores. Køber modtager en e-mail med informationerne når varen er afsendt fra vores lager.
Fragt priser:
Danmark: DKK 60 / EUR 8
Europa/EU: DKK 110 / EUR 15
Andre lande: DKK 190 / EUR 25
Fri fragt:
Danmark: DKK 1500 / EUR 200
Europa/EU: DKK 3000 / EUR 400
Andre lande: DKK 4850 / EUR 650
Håndtering & Forsendelse:
Ordre i Europa: 1-5 arbejdsdage.
Andre lande: 2-7 arbejdsdage.
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