Shipping & return

We ship worldwide. You will receive your order via UPS Home and Access Point delivery and GLS home delivery.

Our shipping rates are based on the delivery location. Free shipping applies above the amounts below.

From time to time we offer limited free shipping discount codes as well. Keep coming back to get lucky!

Once you've placed your order, it usually takes 1–3 working days to process it for delivery. Standard shipping times with our delivery partners:

All of our packages have a tracking number so that they can be traced. An email containing the tracking number will be sent to you upon shipping of the order.

The delivery company (UPS, GLS, DHL) might send you follow-up emails to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Please check your spam folder, many times the email programs put it there automatically. If you still can not find it, contact us at shop@hansengarments.com.

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date, depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Customers outside the European Union might have to pay custom import taxes when receiving the package. Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order. For more information, please refer to the website of the delivery partner handling your delivery.

If you choose not to receive your package, for example due to local charges, the amount HANSEN Garments ApS has to pay to get the package back will be removed from your refund.

Purchases can be returned for a refund within 14 days of receipt of goods. We accept returns on these conditions:

• The item must have been sold on our online store.
• The item must not have been used in any way: you may open the package to check your goods, but products must be returned unused.
• All original packaging with pricing, labels, hangtags etc. must be intact. No tape or adhesive on the product or the packaging.

Returns that do not comply with these criteria will not be refunded. You are responsible for the product until it reaches us, so send the package with a traceable service. Return shipment is not covered by HANSEN Garments. There is special information you have to write on the package so that we do not pay import taxes again for the return; it will be provided in the email.

To ask for a return, contact us as soon as possible at shop@hansengarments.com.

We do accept exchanges and they follow the same conditions as returns. To exchange an item for another colour or size, place an order for the new item and return the original. The purchase price of the original item will be refunded upon receipt and inspection.

Returns that do not comply with the above criteria will not be refunded. You are responsible for the product until it reaches us, so send the package with a traceable service. Exchange shipment costs are not covered by HANSEN Garments.

Returns and exchanges are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return. You will be refunded for the value of the product(s), credited to the original method of payment.

If you choose not to receive your package, for example due to local charges, the package will be sent back to us. The amount HANSEN Garments ApS has to pay to get the package back will be removed from your refund.