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SHIPPING AND TRACKING 

We ship worldwide. You will receive your order via UPS and GLS home delivery.

Our shipping rates are based on location delivery:

Denmark:  EUR 10
Europe/EU:  EUR 17-29
Rest of the world:  EUR 29-33

We offer free shipping in the following conditions:

Within Denmark: on orders above  EUR 250 
Within Europe/EU: on orders above  EUR 350 
North American Countries: on orders above  EUR 450
Rest of the World: on orders above  EUR 700

From time to time we offer limited free shipping discount codes as well. Keep coming back to get lucky!

Once you've placed your order, it usually takes 1-3 working days to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are the following:

Denmark: 1-2 working days
Europe/EU: 2-5 working days.
Rest of the World: 3-5 working days.

All of our packages have a tracking number so that they can be traced. An email containing the tracking number will be sent to you upon shipping of the order.

The delivery company ( UPS, GLS, DHL) might send you follow up emails to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Please check your spam folder, many times the email programs put it there automatically. If you still can not find it contact us at shop(at)hansengarments.com

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Customers outside the European Union might have to pay custom import taxes when receiving the package.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer the to website of the delivery partner handling your delivery.

 

If you choose not to receive your package, for example due to local charges, the amount HANSEN Garments ApS has to pay to get the package back, will be removed from your refund.

RETURN AND REFUND

To ask for a return, please contact our as soon as possible on shop@hansengarments.com

We do accept returns in respect to the following conditions:

- Purchases can be returned for a refund within 14 days of receipt of goods.
- The item must have been sold on our online store
- The item shouldn't have been used in any way: you have the right to open the package to check your goods, but products must be returned unused. All original packaging with pricing, labels, hangtags etc. must be intact. No effects such as tape or adhesive are to be attached to the product or the packaging.

Returns that do not comply with the above listed criteria will not be refunded. Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located. Return shipment is not covered by HANSEN Garments. There are special information you have to write on the package, in order for us not to pay import taxes again for the return, this information will be provided in the email.

We do accept exchanges and they follow the same conditions as returns.

If you wish to exchange an item for another colour or size then place an order for the new item and return the original. The purchase price of the original item will be refunded upon receipt and inspection.

Returns that do not comply with the above listed criteria will not be refunded. Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located. Exchange shipment costs are not covered by HANSEN Garments.

Returns and exchanges are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return. You will be refunded for the value of the product(s), credited to the original method of payment.

If you choose not to receive your package, for example due to local charges, the package will be sent back to us. The amount HANSEN Garments ApS has to pay to get the package back, will be removed from your refund.