SHIPPING & RETURN

SHIPPING AND TRACKING

WHERE DO YOU SHIP? 

We ship worldwide. You will receive your order via UPS, GLS and DHL home delivery.

WHAT ARE YOUR SHIPPING RATES?

Our shipping rates are based on location delivery:

Denmark: EUR 10
Europe/EU: EUR 15
Rest of the world: EUR 25.99

 

We offer free shipping in the following conditions:

Within Denmark: on orders above EUR 200
Within Europe/EU: on orders above EUR 300
North American Countries: on orders above EUR 400
Rest of the World: on orders above EUR 650

From time to time we offer limited free shipping discount codes as well. Keep coming back to get lucky!

How long does it take to ship my order?

Once you've placed your order, it usually takes 1-3 working days to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are the following:
Denmark: 1-2 working days
Europe/EU: 2-5 working days.
Rest of the World: 3-5 working days.

I DIDNT RECIEVED MY TRACKING ID IN MAIL.

Please check your spam folder, many times the email programs put it there automatically.

HOW CAN I TRACK MY PACKAGE?

All of our packages have a tracking number so that they can be traced. An email containing the tracking number will be sent to you upon shipping of the order.

The delivery company ( UPS, GLS, DHL) might send you follow up emails to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

WHAT HAPPENS IF I AM NOT HOME ?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

WILL I PAY TAXES FOR INTERNATIONAL SHIPPING

Although we offer TAX free prices for customers outside Europe, you might have to pay custom import taxes when receiving the package.

 

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer the to website of the delivery partner handling your delivery.

 

If you choose not to receive your package, for example due to local charges, the amount HANSEN Garments ApS has to pay to get the package back, will be removed from your refund.

RETURN AND REFUND

WHAT IS YOUR RETURN POLICY?

To ask for a return, please contact our as soon as possible on shop@hansengarments.com

 

We do accept returns in respect to the following conditions:

- Purchases can be returned for a refund within 14 days of receipt of goods.
- The item must have been sold on our online store
- The item shouldn't have been used in any way: you have the right to open the package to check your goods, but products must be returned unused. All original packaging with pricing, labels, hangtags etc. must be intact. No effects such as tape or adhesive are to be attached to the product or the packaging.

 
Returns that do not comply with the above listed criteria will not be refunded. Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located. Return shipment is not covered by HANSEN Garments.
 
There are special information you have to write on the package, in order for us not to pay import taxes again for the return, this information will be provided in the email.

CAN I EXCHANGE AN ITEM?

We do accept exchanges and they follow the same conditions as returns.

If you wish to exchange an item for another colour or size then place an order for the new item and return the original. The purchase price of the original item will be refunded upon receipt and inspection.

 

Returns that do not comply with the above listed criteria will not be refunded. Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located. Exchange shipment costs are not covered by HANSEN Garments.

 

WHEN CAN I EXPECT MY REFUND?

Returns and exchanges are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return. You will be refunded for the value of the product(s), credited to the original method of payment.

I HAVE TO PAY TAXES, SO I REFUSED TO GET MY PACKAGE. WHAT HAPPENS NOW?

If you choose not to receive your package, for example due to local charges, the package will be sent back to us. The amount HANSEN Garments ApS has to pay to get the package back, will be removed from your refund.

STILL HAVE ANY QUESTIONS?

shop@hansengarments.com