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HANSEN Garments ApS

Pilestræde 42-44

1112 Copenhagen K

Denmark

E-mail: info@hansengarments.com

CVR/VAT number: DK-36032383

Phone: +45 66101000

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WARRANTIES AND RETURNS
Right of return:

Purchases can be returned for a refund within 14 days of receipt of goods. You have the right to open the package to check your goods, but products must be returned unused. You will be refunded for the value of the product(s), credited to the original method of payment.

All original packaging with pricing, labels, hangtags etc. must be intact. No effects such as tape or adhesive are to be attached to the product or the packaging.

Returns that do not comply with the above listed criteria will not be refunded. Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located. Return shipment is not covered by HANSEN Garments.

If you wish to exchange an item for another colour or size then place an order for the new item and return the original. The purchase price of the original item will be refunded upon receipt and inspection.

Warranty claims:

All HANSEN products come with a two year warranty against faults in materials and manufacture. This warranty covers production faults, not wear and tear from regular use.
If you believe you have a warranty claim, please contact HANSEN. Include order number, photos of the suspected fault and a brief description of the claim.

PRIVACY POLICY

HANSEN handles your personal information in the strictest confidence. We will never give any of your personal information to third parties and all information entered is encrypted under handling.
 
ORDERING WITH HANSEN
Confirmation:

When HANSEN has received your order, you will receive an e-mail confirming your order. We reserve the right not to deliver in the event that the stock level was incorrect at the time of receiving the order. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.
By approving these terms & conditions and confirming your order, a binding agreement is entered.

Age restrictions:

Parental or guardian consent is required for customers under the age of 18. The name and telephone number of the person giving consent shall be entered in the message box at the checkout.
 
PAYMENT TYPES
Credit/Debit cards:

We accept payment via:
Visa
Visa Dankort
Visa Electron
MasterCard
Maestro
JCB
Dankort

When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.

 Prices:

All displayed prices include Danish VAT of 25%. Prices do not include service, payment or delivery charges. HANSEN retains the right to change prices at any time.
Local taxes: Please note that local charges (customs duty, sales tax) can occur, depending on your region and local customs duties. These charges are at your own expense.

SHIPPING
General:

Hansen will send orders with UPS or GLS (international) and with GLS (domestic/Denmark). All packages have a tracking number so that they can be traced. An email containing the tracking number will be sent to you upon shipping of the order.

Shipping rates:

Denmark:  EUR 10 
Europe/EU:  EUR 15
Rest of the world:  EUR 25.99

Free shipping:

Within Denmark: on orders above  EUR 200 
Within Europe/EU: on orders above  EUR 300 
North American Countries: on orders above  EUR 400
Rest of the World: on orders above  EUR 650

Handling Time:
European orders: 1-5 working days.
Other countries: 2-7 working days.

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